Support

Frequently Asked Questions

How do credits work?

Credits are used for AI-powered features. Image analysis costs 1 credit, and repainting costs 2 credits. New users receive 10 free credits, and additional credits can be purchased through the app.

How do credits work on the Mobile App?

Your credit balance is shared across all platforms — web, iOS, and Android. Credits you purchase or earn on one platform are available on all others when you sign in with the same account. However, the payment systems are separate: on the web, purchases go through Stripe, while on iOS and Android, purchases are processed through the App Store and Google Play respectively. This means refunds must be requested through the platform where the purchase was made.

Is my payment information secure?

Yes, absolutely. We use Stripe to process all payments. Your credit card details and billing information are sent directly to Stripe's secure servers — we never see, store, or have access to your full card number or payment details. Stripe is a PCI Level 1 certified payment processor, the highest level of security certification in the payments industry.

How accurate are the color visualizations?

Our AI provides high-quality color approximations using manufacturer color data. However, actual results may vary based on lighting, surface texture, and monitor calibration. We recommend testing physical paint samples before making final decisions.

Can I share my visualizations?

Yes! You can create shareable galleries of your projects and send them to contractors, designers, or anyone else who needs to see your color ideas.

What image formats are supported?

We support common image formats including JPEG, PNG, and WebP. For best results, use high-resolution photos taken in good lighting conditions.

How do I delete my account?

You can delete your account from the Account settings page. This will permanently remove all your data, including saved images and projects.

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